100% Satisfaction Guarantee
We design our products to live up to your greatest adventures.
And we stand behind everything we make, 100%.
If for any reason you’re not satisfied with your Smartwool® product, please return it to us within
two years of purchase and we'll make it right.
Return the item to the store where you originally made the purchase for a replacement.
Mail the item back to us at the address listed below along with a completed 100% Satisfaction Guarantee Form.
Attn: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487
We will replace the item with a comparable item based on style, functionality, and price. Please allow 4-6 weeks
Have an unworn item that you want to return? Get the info here.
Email us at: firstname.lastname@example.org
Or give us a call: 888-879-9665
US Customer Service hours: Monday - Friday, 8 a.m. - 4:30 p.m. central standard time
Normal wear and tear is not covered by the guarantee. Want to know how to care for your wool socks & clothing?
Canada Guarantee Inquiries:
An authorization number is required for all Canadian Guarantee claims. To receive an authorization number, please contact our Canada team at 1-844-768-9665 or SmartWoolWarranty_Canada@vfc.com
Warranty Department hours: Monday - Friday, 8:30 a.m. – 6:00 p.m. Eastern standard time.
3260 Rue Guennete