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100% Satisfaction Guarantee 

We design our products to live up to your greatest adventures.
And we stand behind everything we make, 100%.

 

If for any reason you’re not satisfied with your SmartWool® product, please return it to us within
two years of purchase and we'll make it right.  

Here’s how:

Return the item to the store where you originally made the purchase for a replacement.

OR

Mail the item back to us at the address listed below along with a completed 100% Satisfaction Guarantee Form.
If you need a form, please contact our friendly customer service team.

SmartWool
Attn: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487

We will replace the item with a comparable item based on style, functionality, and price. Please allow 4-6 weeks
for processing. 

Have an unworn item that you want to return? Get the info here.

Questions?

Email us at: customerservice@smartwool.com
Or give us a call: 888-879-9665

Customer Service hours:  Monday - Thursday, 8 a.m. - 5 p.m. and Friday, 8 a.m. - 4:30 p.m. Central Time 

Normal wear and tear is not covered by the guarantee.