Gear Up Risk-Free
We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do.
And we want it to be able to support all of your adventures, from exploring new cities to summiting new mountains. So if, for any reason, you aren’t completely happy with your Smartwool® gear within two years of purchasing, we’ll get you into some new gear. No problem.
Our guarantee process is evolving. To help simplify and speed up our process, we are changing a couple of things:
1. With a focus on improving customer experience & further our sustainability efforts, returning your product will no longer be required* (for US purchases only).
*We reserve the right to request customers to physically return the product and/or provide proof of purchase.
2. If your claim is approved, we will issue digital gift cards as reimbursement. This will help get you into a new product for your next adventure as fast as possible.
To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible.
Please click the button below to submit your claim:
START YOUR CLAIM Copy and paste optionOr, copy and paste the list below into an email and send the information along with photos of any internal tags that show style number and size, the product in its entirety, and the defective area to customerservice@smartwool.com
We ask that you also include the following information in your email:
Subject Line: Smartwool Guarantee Claim
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In the email body:
Was this item purchased on Smartwool.com? (Yes/No)
If the item was purchased on Smartwool.com, please provide the order number:
Date of purchase:
Name of Authorized Dealer where purchased:
Name:
Street Address:
City:
State:
Zip:
Phone:
Email:
Product Name:
Size:
What Went Wrong:
Photo Requirements: (Please Attach) Any internal tags showing style number and size Product in its entirety Defective area Are you a VF Employee: Smartwool Employee: Employee ID Number: -------------------
Please note - Because Smartwool cannot control the quality of products sold by unauthorized sellers (including unauthorized Internet sites), our guarantee only applies to Smartwool® products purchased directly from Smartwool or our carefully selected network of authorized retailers, unless otherwise prohibited by law. Smartwool thredUP items are also not eligible for our guarantee, as these products were preowned.
Smartwool wants to recycle your unwanted socks! Click here for instructions.
Have an unworn item that you want to return? Get instructions here.
Questions?
United States Smartwool Guarantee Information:
Email us at customerservice@smartwool.com
Or give us a call at 888-879-9665
U.S. customer service hours:
Monday–Friday, 8:00 a.m. – 6:00 p.m. CST
Canada Smartwool Guarantee Information:
Canadian Customers, please follow the information in the link below to submit your product claim. Smartwool CA 100% Satisfaction Guarantee.