Free shipping, when offered, is valid for ground shipping. Free ground shipping valid on full price orders only. Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive in 5-7 business days. Delivery days are Monday-Friday, excluding U.S. federal holidays. Free shipping may not be available for some customers.


Wrong size, color, or style? Our 100% Satisfaction Guarantee makes it easy to return your unworn SmartWool items.

A return label will be enclosed with all orders. If you need a return label, please contact our Customer Service team at 1-888-879-9665 or at

Please note and keep the return tracking number until your account is credited.

Smartwool Refunds policy:

General Refunds: Refunds for purchases made on will be made to the original payment methods used to complete the order.

Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.

Please note that as of Monday, March 16th, we have temporarily closed our offices and our employees are either working remotely or in an isolated environment. We anticipate this will cause disruptions to our normal customer service and warranty response times. To accommodate these disruptions, we've temporarily extended our standard return period and all purchases made on after February 1st, 2020, will have a 60-day return policy. We appreciate your support and are working to resume serving you at full capacity as soon as it is safely possible.