FREE SHIPPING AND RETURNS

 

FREE 3-DAY SHIPPING

We are currently offering free 3-day shipping on all orders placed on smartwool.com. Shipping based on normal carrier restrictions and delays. We cannot guarantee arrival. Offer is valid for the continental US excluding Alaska, Hawaii, Puerto Rico and any US territories, as well as P.O. Box addresses. Delivery days are Monday-Friday, excluding U.S. federal holidays. Free shipping may not be available for some customers.

Overnight, 2-Day & 3-Day Orders must be placed by 3:30pm EST (12:30pm PST) Overnight, 2-Day & 3-Day Orders must be placed by 3:30pm EST (12:30pm PST) Monday - Friday to be processed and shipped the same day. Overnight, 2-Day & 3-Day Order delivery are not eligible for P.O. boxes. Please note that we do not ship overnight, on weekends, or Holidays. Overnight orders placed on Friday prior to 3:30pm EST (12:30pm PST) will be delivered on Monday. Overnight orders placed on either Friday after 3:30pm EST (12:30pm PST), Saturday or Sunday will be delivered on Tuesday. Actual shipping times may vary due to carrier delays.

FREE RETURN POLICY

Wrong size, color, or style? Our 100% Satisfaction Guarantee makes it easy to return your unworn SmartWool items.

A return label will be enclosed with all orders. If you need a return label, please contact our Customer Service team at 1-888-879-9665 or at customerservice@smartwool.com

Please note and keep the return tracking number until your account is credited.

Smartwool Refunds policy:

General Refunds: Refunds for purchases made on Smartwool.com will be made to the original payment methods used to complete the order.

Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.

Please note that as of Monday, March 16th, we have temporarily closed our offices and our employees are either working remotely or in an isolated environment. We anticipate this will cause disruptions to our normal customer service and warranty response times. To accommodate these disruptions, we've temporarily extended our standard return period and all purchases made on Smartwool.com after February 1st, 2020, will have a 60-day return policy. We appreciate your support and are working to resume serving you at full capacity as soon as it is safely possible.