100% Satisfaction Guarantee 

We design our products to live up to your greatest adventures.
And we stand behind everything we make, 100%.


If for any reason you’re not satisfied with your Smartwool® product, please return it to us within
two years of purchase with store receipt and we'll do our best to make it right.  

Here’s how:

Return the item to the store where you originally made the purchase for a replacement. Our retail partners honor our Guarantee too!


Mail the item back to us at the address listed below along with a completed 100% Satisfaction Guarantee Form.

Download a form here >

Attn: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487

We will replace the item with a comparable item based on style, functionality, and price. Please allow 4-6 weeks
for processing.

This Guarantee applies to all Smartwool branded product except limited-edition collaboration product not made by Smartwool, product marked as not covered by Guarantee on the product’s packaging, hangtag and/or label, or product purchased from an unauthorized dealer or seller.

Have an unworn item that you want to return? Get the info here.


Email us at: customerservice@smartwool.com
Or give us a call: 888-879-9665

US Customer Service hours:  Monday - Friday, 8 a.m. - 4:30 p.m. central standard time

Normal wear and tear is not covered by the guarantee. Want to know how to care for your wool socks & clothing?

Smartwool Refunds policy:

General Refunds: Refunds for purchases made on Smartwool.com will be made to the original payment methods used to complete the order.

Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.

Canada Guarantee Inquiries:

An authorization number is required for all Canadian Guarantee claims.  To receive an authorization number, please contact our Canada team at 1-844-768-9665 or SmartwoolWarranty_Canada@vfc.com


Warranty Department hours:  Monday - Friday, 8:30 a.m. – 6:00 p.m. Eastern standard time.


Smartwool Canada

3260 Rue Guennete

Saint-Laurent, QC

H4S 2G5