100% Satisfaction Guarantee
We design our products to live up to your greatest adventures.
And we stand behind everything we make, 100%.
If for any reason you’re not satisfied with your Smartwool® product, please return it to us within
two years of purchase with store receipt and we'll do our best to make it right.
Return the item to the store where you originally made the purchase for a replacement. Our retail partners honor our Guarantee too!
Mail the item back to us at the address listed below along with a completed 100% Satisfaction Guarantee Form.
Attn: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487
We will replace the item with a comparable item based on style, functionality, and price. Please allow 4-6 weeks
This Guarantee applies to all Smartwool branded product except limited-edition collaboration product not made by Smartwool, product marked as not covered by Guarantee on the product’s packaging, hangtag and/or label, or product purchased from an unauthorized dealer or seller.
Have an unworn item that you want to return? Get the info here.
Email us at: firstname.lastname@example.org
Or give us a call: 888-879-9665
US Customer Service hours: Monday - Friday, 8 a.m. - 4:30 p.m. central standard time
Normal wear and tear is not covered by the guarantee. Want to know how to care for your wool socks & clothing?
Smartwool Refunds policy:
General Refunds: Refunds for purchases made on Smartwool.com will be made to the original payment methods used to complete the order.
Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.
Canada Guarantee Inquiries:
An authorization number is required for all Canadian Guarantee claims. To receive an authorization number, please contact our Canada team at 1-844-768-9665 or SmartwoolWarranty_Canada@vfc.com
Warranty Department hours: Monday - Friday, 8:30 a.m. – 6:00 p.m. Eastern standard time.
3260 Rue Guennete