FREE RETURN POLICY
Wrong size, color, or style? Our 100% Satisfaction Guarantee makes it easy to return your unworn Smartwool items.
Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Temporary Returns Extension - All smartwool.com purchases made after February 14, 2020, have an extended 60-day return policy.
Return unworn item(s) purchased at smartwool.com 45 days from the date of the order for a complete refund. We include a free shipping return label with your purchase. Returned items must be in their original packaging.
Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.
Ship smartwool.com returns to:
Timberland Distro Center
50 Service Lane
Danville, KY 40422
Need a free shipping return label or have other questions?
Email us at: firstname.lastname@example.org
Or give us a call: 888-879-9665
Customer Service hours: Monday - Friday, 8 a.m. - 4:30 p.m. central standard time
Smartwool items that have been worn?
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Smartwool Refunds policy:
General Refunds: Refunds for purchases made on Smartwool.com will be made to the original payment methods used to complete the order.
Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.