Please note that as of Monday, March 16th, we have temporarily closed our offices and our employees are either working remotely or in an isolated environment. We anticipate this will cause disruptions to our normal customer service and warranty response times. To accommodate these disruptions, we've temporarily extended our standard return period and all purchases made on after February 1st, 2020, will have a 60-day return policy. We appreciate your support and are working to resume serving you at full capacity as soon as it is safely possible.



Wrong size, color, or style? Our 100% Satisfaction Guarantee makes it easy to return your unworn Smartwool items. 

Store Returns:

Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.  

Online Returns:

Temporary Returns Extension - All purchases made after February 14, 2020, have an extended 60-day return policy.

Return unworn item(s) purchased at 45 days from the date of the order for a complete refund. We include a free shipping return label with your purchase. Returned items must be in their original packaging. 

Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the card used for the purchase. Refunds may take up to three weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

Ship returns to:

Smartwool Returns
Timberland Distro Center
50 Service Lane
Danville, KY 40422

Need a free shipping return label or have other questions?

Email us at:
Or give us a call: 888-879-9665

Customer Service hours:  Monday - Friday, 8 a.m. - 4:30 p.m. central standard time 

Smartwool items that have been worn?

Check out our 100% Satisfaction Guarantee

Smartwool Refunds policy:

General Refunds: Refunds for purchases made on will be made to the original payment methods used to complete the order.

Gift Card Specific Refunds: Purchases made using gift card or split payment will be refunded back to the original payment methods in the amounts used to complete the order.