SmartWool Guarantee


100% Satisfaction Guarantee 

We design our products to live up to your greatest adventures. And we stand behind everything we make, 100%.

If for any reason you’re not satisfied with your SmartWool® product, please return it to us within two years of purchase and we'll make it right.  

Here’s how:

Return the item to the store where you originally made the purchase for a replacement. 


Mail the item back to us at the address listed below along with a completed 100% Satisfaction Guarantee Form (click here).

Attn: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487

We will replace the item with a comparable item based on style, functionality, and price. Please allow 4-6 weeks for processing. 

For information about unworn returns purchased online click here


Email us at:
Or give us a call: 888-879-WOOL (9665)

Customer Service hours:  Monday - Thursday, 8 a.m. - 5 p.m. and Friday, 8 a.m. - 4:30 p.m. Central Time 

Click here for a link to our 100% Satisfaction Guarantee Return Form

Normal wear and tear is not covered by the guarantee.

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