Just fill out the Smartwool guarantee form below, send in your product, and we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible.
The Smartwool warranty department will assess each item sent in and replace it with a comparable item based on style, functionality, and price. Please allow four to six weeks for processing.
Smartwool Guarantee Form
Have an unworn item that you want to return? Get instructions here.
Please note that as of Monday, March 16th, we have temporarily closed our offices and our employees are either working remotely or in an isolated environment. We anticipate this will cause disruptions to our normal customer service and warranty response times. We appreciate your support and are working to resume serving you at full capacity as soon as it is safely possible.
United States Smartwool Guarantee Information:
Mailing address for guarantee form and product:
Attn.: Guarantee Department
3495 Airport Circle
Steamboat Springs, CO 80487
Email us at firstname.lastname@example.org
Or give us a call at 888-879-9665
U.S. customer service hours:
Monday–Friday, 8:00 a.m. – 4:30 p.m. CST
Canada Smartwool Guarantee Information:
An authorization number is required for all Canadian Guarantee claims. To receive your authorization number, please contact our Canada Smartwool Warranty Team at 1-844-768-9665 or email email@example.com.
Warranty department hours:
Monday–Friday, 8:30 a.m. – 6:00 p.m. EST
3260 Rue Guennete