Go Far. Feel Good.™
Guarantee

Every single item we make, is backed by our Go Far. Feel Good.™ Guarantee—ensuring you’re 100% satisfied with every Smartwool purchase.

Gear Up Risk-Free

We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do.

And we want it to be able to support all of your adventures, from exploring new cities to summiting new mountains. So if, for any reason, you aren’t completely happy with your Smartwool® gear within two years of purchasing, we’ll get you into some new gear. No problem.

Our guarantee process is evolving. To help simplify and speed up our process, we are changing a couple of things:

1. With a focus on improving customer experience & further our sustainability efforts, returning your product will no longer be required (for US purchases only).

2. If your claim is approved, we will issue digital gift cards as reimbursement. This will help get you into a new product for your next adventure as fast as possible.


To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we’ll contact you with next steps. We want you to get back to running, skiing, and playing in the outdoors as soon as possible.

Please click the button below to submit your claim:

START YOUR CLAIM Copy and paste option

Or, copy and paste the list below into an email and send the information along with photos of any internal tags that show style number and size, the product in its entirety, and the defective area to customerservice@smartwool.com

We ask that you also include the following information in your email:
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Name:
Street Address (No PO Boxes):
City:
State:
Zip:
Phone:
Email:
Product Name:
Size:
What Went Wrong:
Name of Authorized Dealer Where Purchased:
Date of Purchase:

Photo Requirements: (Please Attach)
Any internal tags showing style number and size
Product in its entirety
Defective area

Are you a VF Employee:
Smartwool Employee:
Employee ID Number:

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After receiving all required information for your claim, our customer service team will acknowledge your claim within 72 business hours. Please allow 5-7 business days for determination of claim and 7-10 business days during peak holiday (Nov, Dec, Jan) season. If your claim is not covered by our guarantee, we will notify you of our decision.

*Failure to include any portion of the requested information may result in a significant delay or denial of your claim.

Have an unworn item that you want to return? Get instructions here.

United States Smartwool Guarantee Information:

Questions?
Email us at customerservice@smartwool.com
Or give us a call at 888-879-9665

U.S. customer service hours:
Monday–Friday, 8:00 a.m. – 4:30 p.m. CST

Canada Smartwool Guarantee Information:

Canadian Customers, please follow the information in the link below to submit your product claim. Smartwool CA 100% Satisfaction Guarantee.