Frequently Asked Questions

What is Smartwool Little Guy's Loyalty Club?

It's our way of saying thank you! Smartwool Little Guy's Loyalty Club is an exclusive loyalty program that allows you to earn points on purchases and activities and redeem them for exciting rewards.

How do I join the program?

Click the “Join now” button above and fill out the short registration form. Joining and participating in the program is completely free.

How do I check my points balance?

You can see your points balance on your dashboard once logged in.

How do I earn points?

You will receive 1 point for every $1 you spend with us. You can also earn points by creating an account, leaving product reviews, ordering a Second Cut™ sock recycling kit, purchasing Second Cut™ products, referring a friend to Smartwool, or following us on Instagram. Points are calculated based on the order subtotal after all applicable discounts and markdowns have been applied.

How do I redeem points?

If you have an available reward, you will be able to select and apply your reward at checkout. You must be signed in to see available rewards during checkout.

What are Circularity Rewards?

Second Cut™ helps our best materials stay in your gear and out of landfills. You can earn 10 points up to once per year by ordering a Second Cut™Sock Recycling Kit. You can earn 25 points for each order that contains Second Cut™ recycled products.

How long does it take to receive my points?

Points typically appear within 24-48 hours after your transaction is completed.

Can I use more than one discount?

Only one discount code or points redemption can be applied per order. For example, you can't combine a loyalty points code with other promotional codes in the same checkout.

What happens when I make a return?

When a product is returned, the point value of the return is deducted from your account. If the points deducted from your account are more than what is available in your account balance, you will have a negative balance.

I redeemed points on an order that I returned. How do I get my points back?

When a member returns a product that has been paid partly with a discount voucher, welcome gift voucher or birthday voucher, the discount voucher will be lost.

Do my points expire?

Yes, your points expire 365 days after they are earned.

Can I combine points from another email address?

No, points can't be merged.

Can I transfer points to someone else?

No, points earned are only associated with the original email used to create the account.

I've changed my email address, can I transfer points?

Please contact Customer Service for further assistance.

Can I get points for purchases I made before I joined?

No, points only accumulate once you have joined Smartwool Little Guy's Loyalty Club.

How do I unenroll from the program?

You may cancel your Smartwool Little Guy's Loyalty Club membership at any time by contacting our customer service team. If you cancel your membership, your accrued points will be forfeited.

What if I don't want to receive emails from Smartwool?

To remain in the Smartwool Little Guy's Loyalty Club program, you must be willing to receive Smartwool Little Guy's Loyalty Club emails. You may unsubscribe from general Smartwool marketing emails at any time via the unsubscribe link in those emails.