Frequently Asked Questions

We stand behind everything we make. We promise to make our products with incredible attention to comfort, fit, and durability—because we want you to love our gear as much as we do. 

And we want it to be able to support all your adventures, from exploring new cities to summiting new mountains. So, if, for any reason, you are not completely happy with your Smartwool® products within two years of purchasing, we’ll get you into some new gear. No problem. 

To process your claim, just fill out the Smartwool Claim Submission Form, upload the requested images, and hit send. Then, we will contact you with next steps. We want you to get back to doing what you love in the outdoors as soon as possible. 

We offer e-Gift Cards for purchase and use on Smartwool.com. e-Gift cards can be purchased in amounts ranging from $10-$500, so you can give the gift of adventure and Smartwool® comfort to all the explorers in your life.

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please call customer service at 1-888-879-9665 for further assistance. 

Yes, orders can be shipped to a different address than the billing address. Once you get to the checkout page, enter your shipping address. You can then enter the billing address that is tied to the credit card you are using. 

We accept Visa, Mastercard and American Express credit or debit cards that have a Canadian billing address. We also accept Smartwool Gift Cards through our online order process. 

“VF Outdoor” may appear on your credit card statement when payments are finalized- this should be expected.

If you received an item that was damaged during shipment, please contact our customer service with your order number.  

Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps: 

• If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team immediately.   
• If there is extensive damage to the carton, refuse the order and Contact our Customer Service team immediately.  

We will make every reasonable effort to reorder the item or credit your purchase in a timely manner.  

Initiate an online return by accessing your order history, and selecting the item(s) you wish to return. Follow the steps in the return portal, and you will be emailed a free return label to print at home or in a Fedex location. Once you receive the email with the free return label, please drop your package off at the nearest Fedex or USPS location for shipment.

Refunds take 3-5 weeks to process due to the time often required for shipping and bank processing. 

We would be happy to get you a new label for your online return. Please contact customer service at 1-888-879-9665 or email at customerservice@smartwool.com. 

We do not currently ship outside Canada. 

Yes, orders shipping to a PO Box can take a little longer for delivery to get as they will ship out using Canada Post. These orders cannot ship out using express or overnight shipping, but we’ll do our best to get your gear to you as soon as possible.  

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and can sign up for shipping and delivery notifications. From there, all you have to do is contain your excitement about your new gear! 

$5 Ground: 2-5 business days 

$30 Overnight*: Next day

*Saturday and Sunday orders ship on Mondays

Express Orders must be placed by 12:00pm EST (9:00am PST) Monday - Friday to be processed and shipped the same day. Standard Orders must be placed by 3:00pm EST (12:00pm PST) Monday - Friday to be processed and shipped the next day. Please note that we do not ship express, on weekends or Holidays. Express orders placed on Friday prior to 12:00pm EST (9:00am PST) will be delivered on Monday. Express orders placed on either Friday after 12:00pm EST (9:00am PST), Saturday or Sunday will be delivered on Tuesday. Actual shipping times may vary due to carrier delays.

*Free Shipping: Learn more about free shipping

Deliveries to PO Boxes ship via Postes Canada. All other deliveries ship via Purolator. 

Smartwool socks, base layers and apparel are expertly crafted using premium Merino wool blended with advanced technical materials. This blend ensures superior comfort, moisture-wicking properties, and odor resistance, making them perfect for any adventure.

No, but we stand behind the quality of our Smartwool products backed by our Go Far. Feel Good.™ Guarantee.  If you're not fully satisfied with your purchase, reach out to our customer service team for assistance and replacement options.

Smartwool products are designed not to shrink if properly cared for. Follow our washing guide to maintain the original fit and ensure they last for years to come.

Use our store locator to find the nearest retailer that carries Smartwool products.

Ask us about dealer or wholesale orders at 1 888-439-0006.

Hours of operation: Monday - Friday | 8:00am - 4:30pm (CT)

To maintain the quality of your Smartwool socks, turn them inside out and machine wash in cold water on a gentle cycle. Avoid using fabric softeners or bleach, and air dry them to prevent shrinkage. For a step-by-step guide, check our washing instructions.

Smartwool socks are made with precision and care in the USA in our state-of-the-art facilities, ensuring high-quality craftsmanship. Find your perfect pair of Smartwool socks, proudly crafted for performance and comfort.

Smartwool socks are versatile and ideal for various activities, from hiking and running to everyday wear. Explore our Sock Finder to find the perfect pair for your adventures.

Yes, it’s important to find base layers that have a snug fit to effectively wick moisture away from your skin and provide optimal thermal regulation. This ensures maximum comfort and performance during outdoor activities.

Think of it like this: all squares are rectangles, but not all rectangles are squares. Similarly, while all thermals can be considered base layers, not all base layers can claim the thermal title. Both excel in wicking away moisture, keeping you dry. However, when it comes to turning up the heat, thermal layers pack an extra punch of warmth that base layers just can't match.

Yes, Smartwool jackets, insulated with Merino wool, offer excellent warmth and temperature regulation, making them ideal for winter outdoor activities such as skiing and snowboarding. They are meant to layer under heavier outerwear jackets and are important in a solid winter layering system.

Absolutely! Smartwool jackets and vests are designed to provide warmth and breathability, making them suitable for high-intensity activities like hiking, running, and skiing.

Yes, Smartwool hoodies for men and women make excellent mid-layers, providing added insulation without bulk, making them perfect for winter layering.

Smartwool shirts for men and women offer temperature regulation, moisture management, and odor resistance, keeping you comfortable during various activities.

Yes, Smartwool offers a variety of styles and sizes for both men and women, ensuring a comfortable and supportive fit for every body shape.